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Warranty Return Process

SUBMIT YOUR REPLACEMENT ORDER

When you select the button below, you'll be prompted to select one of three products that you're looking to replace: a single trait cuff, necklace, or necklace chain. Once you've made your selection, add it to your cart and continue through the checkout process (there's a small charge for the shipping and processing). Make sure to enter the shipping address where you'd like your new piece delivered!

SEND A RETURN LABEL REQUEST

Next, fill out this quick form (only four questions!). You will need the order number from Step 1, so make sure not to skip any steps. Once you submit your request, you will receive a shipping label within 24 hours via email. For a necklace chain replacement you will be prompted to upload an image of your broken chain- no need to return to us.

SHIP YOUR OLD PRODUCT BACK

Once you receive your return shipping label via email, print it and attach to a padded mailer envelope or small box (not exceeding 22x18x15 inches). All return labels are through United States Postal Service. No need to ship any packaging back! Just the product will do the trick. Wrap in bubble wrap, tissue paper or anything to protect it in the shipping process.

RECEIVE YOUR BRAND NEW PIECE!

This one is simple! Once your old product reaches our facility, it will be processed within three business days. Your brand new product will be shipped and you'll be notified via email with tracking information! Continue to wear- and be inspired.

SUBMIT YOUR 

REPLACEMENT ORDER


SEND A RETURN 

LABEL REQUEST

SHIP YOUR OLD 

PRODUCT BACK

RECEIVE YOUR BRAND 

NEW PIECE!

1) Submit your replacement order.

When you select the button to the right, you'll be prompted to select one of three products that you're looking to replace: a single trait cuff, necklace, or necklace chain. Once you've made your selection, add it to your cart and continue through the checkout process (there's a small charge for the shipping and processing). Make sure to enter the shipping address where you'd like your new piece delivered!

2) Send a return label request

Next, fill out this quick form (only four questions!). You will need the order number from Step 1, so make sure not to skip any steps. Once you submit your request, you will receive a shipping label within 24 hours via email. For a necklace chain replacement you will be prompted to upload an image of your broken chain- no need to return to us.

3) Ship your old product back

Once you receive your return shipping label via email, print it and attach to a padded mailer envelope or small box (not exceeding 22x18x15 inches). All return labels are through United States Postal Service. No need to ship any packaging back! Just the product will do the trick. Wrap in bubble wrap, tissue paper or anything to protect it in the shipping process.

4) Receive your brand new piece

This one is simple! Once your old product reaches our facility, it will be processed within three business days. Your brand new product will be shipped and you'll be notified via email with tracking information! Continue to wear- and be inspired.

Please contact hello@piecesofmeco.com with any questions